Cancellation Policy
At Kaltza, we aim to process orders promptly while still giving customers a limited period to request a cancellation. This Cancellation Policy explains when a cancellation may be requested and how the process works.
Key Information
| Cancellation Details | Information |
|---|---|
| Cancellation window | Within 8 hours of placing the order |
| Order processing time | 1–3 business days |
| Processing days | Monday – Friday |
| Order cutoff time | 5:00 PM (GMT+0) |
| Refund method | Original payment method |
| Refund processing time | Within 7 days after cancellation approval |
Cancellation Window
You may request to cancel your order within 8 hours of placing the order.
To request a cancellation, please contact us at contact@kaltza.com and provide:
- Your order number
- The reason for your cancellation
Please note that submitting a cancellation request does not guarantee that your order can be cancelled.
If your order has already entered processing, fulfilment, or dispatch, we may no longer be able to cancel it.
Order Processing and Cutoff Time
Our daily order cutoff time is 5:00 PM (GMT+0).
Orders placed before 5:00 PM (GMT+0) on a business day may begin processing that same business day. Our standard processing time is 1–3 business days.
Orders placed after 5:00 PM (GMT+0), during weekends, or on public holidays will normally begin processing on the next business day.
Our processing and fulfilment days are:
Monday – Friday
We do not normally process or dispatch orders on Saturdays, Sundays, or public holidays.
Cancellation Requests During Weekends and Public Holidays
Cancellation requests may be submitted by email at any time.
If you submit a cancellation request during a weekend or public holiday, it will normally be reviewed on the next business day.
The time your cancellation request was originally submitted will be taken into account when determining whether the request was made within the 8-hour cancellation window.
Refunds for Approved Cancellations
If your cancellation request is approved, the amount paid for the cancelled order will be refunded to your original payment method.
Approved cancellation refunds will be processed within 7 days after approval.
Please note that your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account after we have processed the refund.
After the Cancellation Period
If more than 8 hours have passed since your order was placed, or if your order has already entered processing, fulfilment, or dispatch, cancellation may no longer be possible.
If your order cannot be cancelled, you may still be eligible to return it after delivery in accordance with our Return & Refund Policy.
Eligible returns may be requested within 30 days of receiving your order.
Policy Changes
We may update or modify this Cancellation Policy when necessary.
Any changes will be published on this page and will apply from the date the updated policy is made available.
Customer Support
Need assistance? The Kaltza team is here to help.
Whether you have a question about your order, would like more information about a product, or need support with anything else, please don’t hesitate to get in touch.
Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Kaltza matters to us.
Email: contact@kaltza.com
Phone: +44 7473953371
Address: 364B Green Street, London, E13 9AP, United Kingdom
Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)
We aim to respond within 24 hours.