This Privacy Policy explains how Kaltza (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit our website, purchase products, contact our customer service team, subscribe to marketing communications, or otherwise interact with our online store and related services.

In this Privacy Policy, “you” and “your” refer to anyone who visits or uses our website or services, including customers, visitors, and individuals who contact us.

Please read this Privacy Policy carefully to understand how we collect and handle your personal data.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, legal obligations, or the way we process personal data.

Whenever changes are made, the updated version will be published on this page.

Where required by applicable law, we may also notify you of significant changes and request your consent again where necessary.

2. Who Is Responsible for Your Personal Data?

For the purposes of applicable data protection laws, including UK data protection legislation and, where applicable, the UK GDPR and EU GDPR, Kaltza acts as the data controller and is responsible for the personal data collected and processed through this website.

3. Personal Data We Collect

We collect and process personal data when you use our website, place an order, create an account, contact us, request a return or refund, subscribe to marketing communications, or otherwise interact with Kaltza.

Personal data means any information that identifies you directly or indirectly, or that can reasonably be linked to you.

3.1 Personal Data You Provide to Us

You may provide personal data to us when you:

• Place an order
• Create a customer account
• Contact our customer service team
• Subscribe to marketing communications
• Submit a review
• Request a return or refund
• Request an exchange

• Otherwise interact with our website or services

The personal data you provide may include:

• Contact data: your name, email address, telephone number, billing address, and delivery address
• Order data: products purchased, order value, order number, delivery method, and order-related communications
• Account data: login credentials, preferences, and security-related information
• Customer service data: messages, questions, complaints, return requests, refund requests, feedback, and other information you provide
• Marketing data: your marketing preferences and subscription status

You may choose not to provide certain personal data. However, this may prevent us from providing certain services, including processing an order or arranging delivery.

3.2 Personal Data Collected Automatically

When you visit or use our website, certain personal data and technical information may be collected automatically through cookies, pixels, and similar technologies.

This may include:

• IP address
• Device type
• Browser type
• Operating system
• Approximate location
• Pages viewed
• Links clicked
• Date and time of your visit
• Length of your visit
• How you arrived at our website
• Products viewed
• Items added to your basket
• Checkout activity

We may use this information to operate our website, improve the shopping experience, analyse website performance, and support our advertising and marketing activities.

3.3 Personal Data We Receive from Third Parties

We may receive personal data from third-party companies and service providers that help us operate our online store and provide our services.

These may include:

• Shopify, which hosts our online store and supports checkout, order processing, and website functionality
• Payment providers, which process transactions and confirm payment status
• Delivery and fulfilment providers, which assist with processing, shipping, and delivering orders
• Analytics and advertising providers, which help us measure website performance and marketing effectiveness
• Customer support providers, which help us manage enquiries, complaints, returns, and other customer communications

Any personal data received from third parties will be handled in accordance with this Privacy Policy.

4. How We Use Your Personal Data

We use personal data for the purposes described below.

4.1 Providing Our Products and Services

We may use your personal data to:

• Process and manage your orders
• Process and confirm payments
• Arrange fulfilment and delivery
• Send order confirmations and shipping updates
• Provide transactional communications
• Process returns, refunds, and exchanges
• Provide customer support
• Respond to questions and enquiries
• Manage customer accounts where applicable

This processing is generally necessary to provide our services and fulfil our contractual obligations to you.

4.2 Communicating With You

We may use your personal data to:

• Respond to customer service enquiries
• Send order-related information
• Request additional information needed to complete an order, return, exchange, or refund
• Inform you about important changes to our services or policies

These communications may be necessary for order fulfilment, customer service, security, or legal compliance.

4.3 Marketing and Advertising

Where permitted by law, we may use personal data to:

• Send promotional emails and offers
• Display advertisements that may be relevant to you
• Measure the performance of advertising campaigns
• Understand which products, pages, or promotions may interest our customers

Where consent is required by law, we will only send direct marketing communications after receiving your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

4.4 Website Improvement and Analytics

We may use website and usage data to:

• Understand how visitors interact with our website
• Improve website functionality and performance
• Improve website layout and usability
• Identify technical problems or errors
• Improve our products, services, and content
• Improve the overall customer experience
• Measure marketing and advertising effectiveness

4.5 Security, Fraud Prevention, and Legal Compliance

We may process personal data where necessary to:

• Protect our website, customers, and business against fraud, abuse, or misuse
• Identify and investigate suspicious activity or transactions
• Enforce our Terms of Service and other policies
• Meet tax, accounting, legal, and regulatory requirements
• Respond to lawful requests from courts, regulators, or government authorities
• Establish, exercise, or defend legal claims

5. Cookies and Similar Technologies

Our website uses cookies, pixels, and similar tracking technologies to operate our website, improve your browsing experience, and understand how visitors interact with our store.

Cookies are small files stored on your device when you visit a website.

5.1 Types of Cookies We Use

• Essential cookies – required for core website functionality, such as your shopping cart, checkout process, and account login. These cannot be disabled.
• Analytics cookies – help us understand website traffic, performance, and visitor behaviour.
• Advertising cookies – used to deliver relevant advertisements and measure their performance.
• Functional cookies – remember your preferences, such as language or currency, to provide a better shopping experience.

5.2 Third-Party Platforms That May Set Cookies on Our Site

Depending on your interaction with our website, cookies may be set by third-party platforms including:

• Google Analytics
• Google Ads
• Meta (Facebook/Instagram) Pixel
• TikTok Pixel
• Microsoft Clarity
• Shopify for checkout and store functionality

5.3 Managing Cookies

Most internet browsers allow you to control, block, or delete cookies through their settings.

Please be aware that disabling certain cookies may affect the functionality of our website, including your ability to complete a purchase.

Blocking cookies may not completely prevent information from being shared with third-party services, but it may reduce certain types of tracking and personalised advertising.

By continuing to use our website, you consent to our use of cookies as described in this policy.

6. How We Share Your Personal Data

We do not sell your personal data.

We may share personal data with third parties where reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

These third parties may include:

• Shopify and website service providers
• Payment processors
• Delivery, logistics, and fulfilment providers
• Customer support platforms
• Analytics providers
• Advertising and marketing platforms
• IT, hosting, and security providers
• Accountants, legal advisers, compliance consultants, and other professional advisers
• Government authorities, regulators, and courts where required by law
• Business partners or related entities where necessary for legitimate business administration or operations

If our business, or part of our business, is sold, merged, transferred, reorganised, or restructured, personal data may also be transferred as part of the transaction, subject to appropriate safeguards.

We aim to share only the amount of personal data reasonably necessary for the relevant purpose.

7. Payment Data

Payments made through our website are processed by secure third-party payment providers.

We do not store full payment card details directly on our own systems.

Payment providers may collect and process your payment data directly to complete transactions, detect or prevent fraud, and comply with legal and payment-processing requirements.

Their processing of your personal data may also be governed by their own privacy policies, terms, and security practices.

8. International Data Transfers

We may work with service providers, technology providers, fulfilment partners, and other third parties located outside the United Kingdom or European Economic Area.

As a result, your personal data may sometimes be transferred to or processed in countries whose data protection laws differ from those in your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers.

These may include:

• Transferring personal data to countries recognised as providing an adequate level of data protection
• Using standard contractual clauses or other approved data-transfer mechanisms
• Working with service providers that maintain appropriate privacy and security safeguards

You may contact us if you would like further information about how international transfers of personal data are handled.

9. How We Protect Your Personal Data

We use reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorised disclosure

However, no website, internet connection, online service, or electronic transmission method can be guaranteed to be completely secure.

If you create an account with us, you are responsible for keeping your login credentials confidential and using a secure password.

If you believe your account or personal data may have been compromised, please contact us as soon as possible.

10. Data Retention

We retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected.

We may retain personal data for purposes including:

• Order processing
• Customer service
• Returns, refunds, and exchanges
• Legal compliance
• Tax and accounting obligations
• Fraud prevention
• Security
• Resolving disputes
• Enforcing our agreements and policies

The exact data retention period depends on the type of personal data, why it was collected, and any applicable legal, tax, accounting, or regulatory requirements.

When personal data is no longer required, we may delete it, anonymise it, or securely store it until deletion is possible.

11. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data.

Your rights may include the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data in certain circumstances
• Request restriction of how we process your personal data
• Object to certain types of processing
• Object to direct marketing
• Withdraw consent where processing is based on your consent
• Request a portable copy of certain personal data
• Lodge a complaint with an appropriate data protection authority

To exercise any of your applicable rights, please contact us at contact@kaltza.com

We may need to verify your identity before processing your request. This helps us protect your personal data and ensure it is not disclosed to an unauthorised person.

We will respond to valid requests within the timeframe required by applicable law.

12. Marketing Opt-Out

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing communications or by contacting us directly.

Opting out of marketing will not prevent us from sending necessary non-marketing communications.

For example, we may continue sending:

• Order confirmations
• Shipping notifications
• Return and refund updates
• Security notifications
• Important account or service information

13. Complaints

If you have questions or concerns regarding how we collect or process your personal data, please contact us first so that we have an opportunity to address your concerns.

If you are located in the United Kingdom and are not satisfied with our response, you may have the right to submit a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: ico.org.uk

If you are located in the EEA or another jurisdiction, you may also have the right to contact your local data protection authority.

14. Third-Party Websites and Social Media

Our website may contain links to third-party websites, platforms, and services.

These may include:

• Payment provider websites
• Delivery tracking platforms
• Social media websites
• Review platforms
• Partner websites
• Other third-party services

We are not responsible for the privacy practices, content, or security of third-party websites.

When you visit a third-party website or service, its own privacy policy and terms will apply.

If you voluntarily publish personal data on social media, review platforms, or other public areas, that information may be visible to other people and may be collected or processed by us or the relevant third-party platform.

15. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal data from children.

If you are a parent or legal guardian and believe that a child has provided personal data to us, please contact us so that we can review the situation and, where appropriate, delete the personal data.

16. Contact Details

Need assistance? The Kaltza team is here to help.

Whether you have a question about your order, would like more information about a product, or need support with anything else, please don't hesitate to get in touch.

Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Kaltza matters to us.

Email: contact@kaltza.com

Phone: +44 7473953371

Address: 364B Green Street, London, E13 9AP, United Kingdom

Customer Service Hours:

Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)

Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.