These Terms of Service govern your access to and use of the Kaltza website, online store, products, checkout, payment services, order processing, shipping, returns, refunds, and other services made available through our website.

By accessing our website, browsing our products, creating an account, placing an order, making a payment, subscribing to our communications, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms include important information regarding:

• Orders and contract formation
• Product availability and pricing
• Payments and billing
• Shipping and delivery
• Order cancellations
• Returns, exchanges, and refunds
• Customer accounts
• Website use
• Intellectual property
• Personal data and privacy
• Third-party services
• Prohibited activities
• Liability
• Governing law
• Customer support

Please read these Terms carefully before accessing or using our website.

Overview

This website is operated by Kaltza. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Kaltza.

We provide this website, together with all information, products, features, tools, and services available through it, subject to your acceptance of these Terms of Service and any other policies or notices referenced on our website.

By visiting our website, creating an account, subscribing to our communications, purchasing a product, or otherwise using our services, you are using our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of our website, including visitors, customers, account holders, and anyone else who accesses or interacts with the Service.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not use the website or Service.

If you are a consumer in the United Kingdom, you have certain rights under UK consumer law. Nothing in these Terms is intended to exclude, restrict, or limit any legal rights that cannot lawfully be excluded.

We may update these Terms from time to time by publishing an updated version on this page.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell products through our website.

How a Contract Is Formed

Placing an Order

When you submit an order through our website, you are making an offer to purchase the products included in your order.

You are responsible for ensuring that all information submitted with your order is complete and accurate.

Order Confirmation

After you place an order, we may send you an email confirming that your order has been received.

This confirmation acknowledges receipt of your order and does not necessarily mean that your order has been accepted.

Order Acceptance

A legally binding contract between you and Kaltza is formed only when we accept your order.

Acceptance will normally occur when we send confirmation that your order has been dispatched or otherwise explicitly confirm that your order has been accepted.

Order Refusal or Cancellation

We may refuse or cancel an order before it has been accepted where reasonably necessary, including when:

• A product is unavailable
• A product, promotion, or price has been displayed incorrectly
• We reasonably suspect fraud, unauthorised activity, or misuse
• An order appears to have been placed for unauthorised resale
• We are unable to deliver to the address provided
• Information supplied with the order is incomplete or inaccurate
• Payment cannot be authorised

If payment has already been collected and we cancel your order before acceptance, we will refund the applicable amount to the original payment method.

Nothing in this section affects your statutory consumer rights.

Section 1 – Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region of residence.

If you permit a minor dependant to use this website, you confirm that you have authority to provide that permission and that the minor uses the website under your supervision.

You must not use our products, website, or Service for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not use the website in any way that breaches applicable laws or regulations, including laws relating to:

• Intellectual property
• Consumer protection
• Privacy and data protection
• Advertising
• Cybersecurity
• Fraud and financial crime

You must not upload, transmit, distribute, introduce, or attempt to introduce viruses, malware, worms, malicious code, or other harmful material.

A breach of these Terms may result in your access to the website or Service being restricted, suspended, or terminated.

Section 2 – General Conditions

We reserve the right to refuse Service to any person where we have a lawful reason to do so.

You acknowledge that information you submit through the website, excluding payment card information, may be transmitted across different networks and adapted where necessary to comply with technical requirements.

Payment card information is encrypted during transmission and processed through secure third-party payment providers.

You may not reproduce, copy, duplicate, sell, resell, exploit, or commercially use any part of our Service, website, website content, or access to the Service without our prior written permission.

Section headings are included for convenience only and do not affect the interpretation of these Terms.

Section 3 – Information on Our Website

We take reasonable steps to ensure that information displayed on our website is accurate and current.

However, we cannot guarantee that every piece of information will always be complete, accurate, current, or free from errors.

Information available on our website is provided for general informational purposes.

Our website may contain historical or older information that is provided for reference purposes.

We may update, modify, replace, or remove website content when necessary.

Except where required by law, we are not obligated to update every piece of information on the website.

Section 4 – Changes to Products, Services and Prices

Prices for our products may be changed when necessary.

We may modify, suspend, restrict, or discontinue:

• Products
• Product ranges
• Website features
• Services
• Website content
• Promotions
• Other website functionality

We are not responsible for changes to product prices, availability, website functionality, or discontinuation of any part of the Service except where liability cannot legally be excluded.

Section 5 – Products and Services

Certain products may only be available online through our website and may be offered in limited quantities.

All eligible returns, exchanges, and refunds are subject to our Return & Refund Policy .

and your applicable statutory rights.

We make reasonable efforts to display product photographs, colours, sizing information, specifications, and descriptions as accurately as possible.

However, colours and other visual details may appear differently depending on your device, display settings, lighting, or other technical factors.

Product descriptions, pricing, promotions, specifications, and availability may be updated or changed when necessary.

Where reasonably necessary, we may limit sales based on:

• Customer
• Household
• Geographic location
• Jurisdiction
• Order quantity
• Other reasonable commercial or legal factors

We may limit the quantity of a particular product that may be purchased per person, household, or order.

We reserve the right to discontinue products at any time.

Nothing in this section affects your statutory rights if a product is faulty, damaged, incorrect, unsafe, or not as described.

Section 6 – Orders, Shipping and Delivery

Kaltza currently ships within the United Kingdom only.

Our standard order processing time is 1–3 business days, Monday to Friday.

Our estimated transit time is 7–10 business days, Monday to Friday.

The estimated total delivery time is therefore 8–13 business days.

Our daily order cutoff time is 5:00 PM (GMT+0).

Orders placed after the cutoff time, during weekends, or on public holidays will normally begin processing on the next business day.

We do not normally process or dispatch orders on Saturdays, Sundays, or public holidays.

We currently provide free shipping on all eligible orders within the United Kingdom.

Delivery estimates are approximate and may be affected by carrier delays, weather conditions, public holidays, transportation disruptions, increased shipping volumes, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

Section 7 – Order Cancellations

You may request cancellation of an order within 8 hours of placing the order.

To request a cancellation, contact us at contact@kaltza.com and provide your order number.

Submitting a cancellation request does not guarantee that the order can be cancelled.

If an order has already entered processing, fulfilment, or dispatch, cancellation may no longer be possible.

Cancellation requests submitted during weekends or public holidays will normally be reviewed on the next business day.

If cancellation is approved, any applicable refund will be issued to the original payment method.

For full information, please review our Cancellation Policy.

Section 8 – Returns, Exchanges and Refunds

We accept eligible returns from customers in the United Kingdom.

You have 30 days from receiving your order to request an eligible return.

Returns are accepted for eligible defective and non-defective products.

Returned products must generally be:

• New
• Unused
• Unwashed
• With original tags attached
• In original packaging where applicable

Returns are made by mail.

For approved eligible returns, Kaltza provides a free downloadable and printable return label.

We do not charge restocking fees.

We accept exchanges for eligible products.

Once a returned item has been received, inspected, and approved, the refund will be processed to the original payment method within 7 days.

Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

For complete details, please review our Return & Refund Policy.

Section 9 – Billing and Account Information

When placing an order or creating an account, you agree to provide accurate, complete, and current information.

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information where required

You are responsible for keeping your account details and contact information current.

Accurate information is required so that we can process purchases, arrange delivery, provide order updates, and contact you where necessary.

We may refuse, limit, or cancel an order where we reasonably believe that it:

• May be fraudulent
• Contains inaccurate information
• Is unauthorised
• Has been placed for unauthorised resale
• Violates these Terms
• Creates a legal, security, or fraud risk

If we modify or cancel an order, we may attempt to contact you using the details provided when the order was submitted.

Section 10 – Payments

Payment is required using one of the payment methods made available during checkout.

Depending on availability, accepted payment methods may include:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• UnionPay
• Visa

Prices and transactions are generally displayed and processed in British Pounds (GBP / £).

Payment information is processed through secure third-party payment providers.

We do not directly store complete payment card details on our own systems.

If payment cannot be authorised or is declined, your order may not be completed.

Approved refunds are returned to the original payment method.

Please review our Payment Policy for additional information.

Section 11 – Third-Party Tools

Our website may provide access to applications, tools, integrations, or features supplied by third parties.

These third-party tools may not be owned, operated, or controlled by us.

They may be provided on an “as available” basis.

Except where liability cannot legally be excluded, we do not control or guarantee the:

• Availability
• Performance
• Security
• Accuracy
• Functionality
• Content

of third-party tools.

Your use of third-party services may also be governed by the third party's own terms, privacy policies, and conditions.

We may introduce additional features, integrations, tools, products, or services in the future.

Unless otherwise stated, those additions will also be subject to these Terms.

Section 12 – Third-Party Links

Our website may contain links to external websites and services, including:

• Payment providers
• Delivery tracking services
• Social media platforms
• Review platforms
• Partner websites
• Other external services

These websites and services are operated independently from us.

We are not responsible for reviewing, controlling, approving, or guaranteeing their:

• Content
• Accuracy
• Privacy practices
• Security
• Products
• Services
• Policies

If you visit or use a third-party website or service, the third party's own terms and policies will apply.

Questions, complaints, disputes, or claims relating specifically to a third-party product or service should normally be directed to that third party.

Section 13 – Comments, Reviews and Submissions

If you provide reviews, comments, photographs, suggestions, ideas, feedback, or other materials, you grant us permission to use such materials for legitimate business purposes.

This may include using, editing, reproducing, publishing, translating, displaying, or distributing submissions for purposes such as:

• Website content
• Marketing
• Customer support
• Product development
• Service improvement

Unless otherwise required by law or separately agreed, we are not obligated to:

• Keep submissions confidential
• Pay compensation for submissions
• Respond to submissions

We may monitor, edit, reject, or remove content that we reasonably consider to be:

• Unlawful
• Offensive
• Abusive
• Harmful
• Misleading
• Defamatory
• Obscene
• Infringing
• Otherwise inappropriate

You confirm that anything you submit does not violate the rights of another person or organisation, including copyright, trademark, privacy, publicity, or other proprietary rights.

You must not provide false, misleading, abusive, unlawful, malicious, or harmful content.

You must not submit material containing malware, viruses, or other harmful code.

You remain responsible for the legality and accuracy of anything you submit.

Section 14 – Personal Data and Privacy

Personal data submitted through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how personal data may be:

• Collected
• Used
• Shared
• Stored
• Protected
• Retained

when you browse our website, place an order, create an account, contact us, or otherwise interact with our services.

Please review our Privacy Policy for complete information about your personal data and privacy rights.

Section 15 – Errors, Inaccuracies and Omissions

From time to time, our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

• Product descriptions
• Product photographs
• Sizing information
• Pricing
• Promotions
• Offers
• Delivery charges
• Delivery times
• Availability
• Stock levels
• Other website information

Where information is incorrect, we reserve the right to correct errors, update information, amend details, or cancel affected orders where appropriate.

This may include situations where an order has already been submitted.

Except where required by law, we are not obligated to update or clarify every item of information on the website.

Nothing in this section limits your statutory consumer rights.

Section 16 – Prohibited Uses

You must not use the website, Service, or any of its content:

• For an unlawful, fraudulent, or misleading purpose
• To encourage or assist unlawful activity
• To breach applicable laws, rules, or regulations
• To infringe our intellectual property rights or those of another person
• To harass, threaten, abuse, insult, harm, defame, intimidate, or unlawfully discriminate against another person
• To provide false, fraudulent, inaccurate, or misleading information
• To upload or distribute malware, viruses, or harmful code
• To collect, monitor, track, or misuse another person's personal data
• To spam, phish, pharm, pretext, crawl, spider, scrape, or conduct similar abusive activities
• For obscene, abusive, harmful, or unlawful purposes
• To interfere with, circumvent, disable, or bypass website security
• To misuse payment, checkout, account, promotion, or discount functionality

We reserve the right to restrict, suspend, or terminate access to the website or Service where these restrictions are breached.

Section 17 – Intellectual Property

Unless otherwise stated, the content displayed on this website, including the Kaltza name, logos, text, graphics, product photographs, website design, descriptions, and other materials, is owned by us or used lawfully by us.

You may not copy, reproduce, distribute, publish, modify, sell, license, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

Third-party trademarks, logos, and other intellectual property remain the property of their respective owners.

Section 18 – Warranties and Limitation of Liability

We do not guarantee that the Service will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Timely

Your use of the website and Service is subject to these Terms and applicable law.

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of our website, Service, or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud
• Fraudulent misrepresentation
• Liability that cannot legally be excluded or restricted
• Your statutory rights as a consumer

Section 19 – Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Kaltza, together with our affiliates, officers, directors, employees, contractors, suppliers, service providers, partners, and agents, from claims, losses, liabilities, damages, costs, or reasonable legal expenses resulting from:

• Your breach of these Terms
• Your unlawful or improper use of the website or Service
• Your violation of applicable laws or regulations
• Your infringement of the rights of a third party

This obligation applies only to the extent permitted by applicable law.

Section 20 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted and enforced to the maximum extent permitted by law.

Where necessary, the invalid or unenforceable portion may be removed.

All remaining provisions will continue to remain valid and enforceable.

Section 21 – Termination

These Terms will remain effective unless and until terminated by you or us.

You may stop using our website and Service at any time.

Where customer account functionality is available, you may contact us to request closure of your account.

We may restrict, suspend, or terminate your access to the Service where we reasonably believe you have:

• Breached these Terms
• Used the website unlawfully
• Engaged in fraudulent activity
• Misused the Service
• Created a security or legal risk

Any obligations, rights, or liabilities that arose before termination may continue to apply after termination where appropriate.

Section 22 – Entire Agreement

These Terms, together with our policies and other notices published on the website, constitute the agreement between you and us regarding your use of the website and Service.

They replace previous versions of these Terms and earlier communications or agreements relating to the same subject matter.

If we do not immediately enforce any right or provision under these Terms, this does not constitute a waiver of that right or provision.

Section 23 – Governing Law and Jurisdiction

These Terms and any separate agreements through which we provide our Service are governed by the laws of England and Wales.

Subject to applicable consumer protection laws, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms or your use of the Service.

If you are a consumer living elsewhere in the United Kingdom, you may also have the right to bring legal proceedings in the courts of the part of the United Kingdom where you live.

Nothing in this section affects any mandatory consumer rights that apply to you.

Section 24 – Changes to These Terms

You may review the latest version of these Terms at any time on this page.

We may update, amend, or replace parts of these Terms by publishing a revised version on our website.

We recommend reviewing this page periodically to remain informed of changes.

Where required by applicable law, significant changes may also be communicated to you separately.

Section 25 – Contact Information

Need assistance? The Kaltza team is here to help.

Whether you have a question about your order, would like more information about a product, or need support with anything else, please don’t hesitate to get in touch.

Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Kaltza matters to us.

Email: contact@kaltza.com

Phone: +44 7473953371

Address: 364B Green Street, London, E13 9AP, United Kingdom

Customer Service Hours:

Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)

Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.