Payment Policy
At Kaltza, we aim to provide a secure, simple, and convenient checkout experience. This Payment Policy explains the payment methods we accept, the currency used on our store, how payments are processed, and how approved refunds are handled.
Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
The payment methods available for your specific order will be displayed during checkout.
Currency
Kaltza currently serves customers in the United Kingdom.
All product prices and transactions are displayed and processed in British Pounds (GBP / £) unless otherwise clearly stated during checkout.
The final amount payable will be shown before you complete your purchase.
Payment Processing
Payment is required at the time your order is placed.
Once your payment has been successfully authorised, you will receive an order confirmation containing the details of your purchase.
If your payment cannot be authorised or is declined, your order may not be completed.
Payment Security
We use secure payment processing technology to help protect your payment information.
Complete payment card details are processed securely by our authorised third-party payment providers and are not directly stored by Kaltza.
Customers are responsible for ensuring that their billing and payment information is complete and accurate when placing an order.
Failed or Declined Payments
If your payment is declined or cannot be completed, please:
- Check that your card or payment details have been entered correctly.
- Confirm that your payment method has sufficient funds or available credit.
- Check whether your bank or payment provider has authorised the transaction.
- Try another payment method available during checkout.
- Contact your bank or payment provider if the issue continues.
If you continue to experience payment problems, please contact us at contact@kaltza.com
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once a return or cancellation refund has been approved, Kaltza will process the refund within 7 days, in accordance with our Return & Refund Policy and Cancellation Policy.
After the refund has been processed, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Payment Charges
Kaltza does not charge customers an additional fee simply for using one of the accepted payment methods listed above.
Your bank, card issuer, or payment provider may apply its own fees or charges in certain circumstances.
Any such charges are outside Kaltza's control and are determined by your bank or payment provider.
Payment Policy Updates
We may update or modify this Payment Policy when necessary, including when our available payment methods, payment providers, or payment procedures change.
Any updates will be published on this page.
Customer Support
Need assistance? The Kaltza team is here to help.
Whether you have a question about your order, would like more information about a product, or need support with a payment or anything else, please don’t hesitate to get in touch.
Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Kaltza matters to us.
Email: contact@kaltza.com
Phone: +44 7473953371
Address: 364B Green Street, London, E13 9AP, United Kingdom
Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)
We aim to respond within 24 hours.